The day came and went when it was supposed to be credited to my account. Right before the promo cut off, the free chip was at $500. I recently played the ESCAPE POD promo and looked on the site, it offers a free chip according to number of times redeemed. They took so long to pay that it was all payed back, fine. I started playing at Planet 7 around Christmas and won $2500. I do not understand how this site has a 7.2 rating with you guys. NEVER saw any money after following the T&Cs of the bonus AND casino. Live chat said my document was expired and gave me excuse after excuse…10 days, 14 days, etc. Well, yes…as a matter of fact it is because you waited for 3 months before I contacted the casino to find my account closed. Use it as a warm-up for the real money casinos because you will NEVER see your winnings from the no deposit bonuses.Įxcuse after excuse, email with documents after email were sent, and after 3 months I’m told my "utility bill" was out of the 3 month range. I get the whole "affiliate" thing, but Planet7Casino could not pay me enough to put them at the top of anything with my name or affiliation attached to it. When visiting casino affiliate websites, I can not for the life of me figure out how this casino is at the top of some of their list with it being "best in bonus", "good rating", etc. If I could give Planet7Casino 0 stars I would. If you have any problems with this group, please, let us know and we will try our best to mediate the problem. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster. That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. We also don't consider them to be a rogue group because of this, and we'll give them a fair chance to clear their reputation. Since this whole group shares blacklists for delayed payments or non-payment among various websites, and thanks to the fact that we acquired proof indicating that they are paying out money to their customers in the end, we decided to put up just one blacklist for this behaviour. Ask your customer support representative about this, as we believe it is for limited number of players only whilst in trial. There is an express withdrawal process in trial, which has been introduced by the group only recently.
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